Country: Wales
You can be a good guy like he's being in the video above, but still display some dodgy characteristics when put in certain situations. Nobody's perfect. All people have been doing here is focusing and judging him on the way he's handled the incident. I don't see anyone suggesting he's a cruel person. Irresponsible, arrogant and as Fallout remarked, lacking introspect--well there are some decent examples of all the above to be fair.
Never said he was called a cruel person tho?
People been sticking the boot in for weeks though. Grim stuff.